A Secure Online Assessment Platform Improved An American Law Firm's Response Time

After extensively searching for a credible technology partner, the client decided to join hands with our team. We have deep expertise in handling web development projects, which involve building many online assessment tools, from conception to completion. Many hours of internal discussions led our WordPress team to come up with the idea of building an interactive and robust online assessment tool. Once this tool was in place, the client would strengthen its online presence. To make the tool easier and faster to browse and more conversion-driven, the team thoroughly analyzed the current technology trends. These analyses were carried out in phases, beginning from the tool's conception to its development and testing.

Besides, this online tool would help the client put its legal questionnaire for its customers online. Once the customers filled out the questionnaire, they would get the recommendation. After detailed discussions with the client's business team, we came up with building a responsive online assessment tool that would work well on mobile, tab, and desktop layouts. On top of that, we even integrated online meeting scheduling and web conferencing capabilities on the client's website and its online assessment tool.

Our WordPress development team ensured that the working of the online assessment tool was easy. First up, the users were allowed to sign up or log in to the website with their emails or social accounts - Facebook or Google. Once the sign-up or login is done, the user can start their online assessment through the built-in tool. During the course of the assessment, the users were supposed to answer a few questions with the help of the tool. Once they have answered the questions, users will be given a video recommendation for scheduling an e-meeting. Moreover, our WordPress developers have applied an algorithm that will help list video recommendations on the basis of the answers given by the user in the questionnaire.

Moreover, the client wanted its assessment tool to have a well-organized administrator panel for managing questions, customers, and responses in a PDF format. That is why our team made sure that the custom design theme and web development model aligned well with every need of the client. Our WordPress and front-end teams even ensured that the admin was the application's sole controller and could manage users, schedule meetings, gain insights into staff availability, and more. We ensured that the admin could perform all these activities through the FreeBusy panel.

Front-end:
Our deep WordPress expertise enabled the client to have an intuitive assessment tool. We even made sure that the interface did not have a steep learning curve because the target audiences were aging Montanans. We have mentioned a few highlights of the project's front-end.

• Ensured that the assessment tool displayed valid recommendations based on the customer's responses
• Helped customers schedule an appointment with the right person on the client's team
• Delivered a blazing-fast booking experience by integrating the tool with FreeBusy
• Integrated the tool with RingCentral to deliver real-time web conferencing

Backend:

The client's WordPress-enabled online assessment tool required a robust backend system. First up, the team went ahead with using MySQL for storing the customer's data points. Besides, to come up with a strong backend, the client decided to enroll the expertise of dedicated PHP developers to create a secure backend logic. Here are the backend highlights worth mentioning.
• Used Smarty to differentiate the backend business logic with front-end presentations
• Analyzed the inputs with a fool-proof algorithm that helped display the exact recommendation on the thank-you page
• Integrated the FreeBusy scheduling assistant with RingCentral

Development Process:
From the word go, our development team used the agile methodology. By following this methodology, we found it easier to accommodate all the urgent requests from the client that came while the development was underway. Here are some of the key highlights that characterize the development process from end to end.

Brainstormed all the different project requirements and finalized them

Defined all the work-related milestones and communicated them to the client and other project stakeholders

Prepared detailed project outlines and defined the roles of every stakeholder

Delivered work reports regularly and arranged sprint meetings with the client

Demoed the project's work-in-progress file in every sprint meeting to gather the client's feedback

Tested the deliverables before they reached the client