NetSuite Customization And Optimization Boosted Performance For A Leading US-Based Veterinary Business

Expertise: Web & Enterprise Portals
Verticals: Healthcare & Life Science
Technologies: Core PHPPythonjQueryJavascriptAJAXPHPMariaDBPerl BrivoDrug CabinetNetSuite
Home > Portfolio > NetSuite Customization And Optimization Boosted Performance For A Leading US-Based Veterinary Business
Client Overview
Our client, a well-established pet care provider with over 35 clinics nationwide, is dedicated to enhancing their digital framework to keep up with their growth and service goals. Initially built on Perl, PHP, and MySQL, their existing platform has served them well, but they recognized the need for modernization to support better functionality and scalability. To address this, they partnered with us to migrate the entire application to Python, which provides greater flexibility and integration potential. Our team received module descriptions directly from the client and implemented them in Python, while we continued to enhance specific system features in Perl to support a smooth customization. This strategic development approach aligns with the client's commitment to delivering an upgraded, more responsive digital experience for their users.

Business Needs
Our client has aimed to create a compassionate pet care experience by blending high-quality service, convenience, and affordability. With more than 35 clinics and an expanding customer base, they needed to modernize their application infrastructure to align with rapid growth and improve digital capabilities. Their existing platform, developed in Perl, PHP, and MySQL, required a customization to Python to enhance scalability, simplify module development, and boost performance. Our role involved rebuilding core modules in Python while simultaneously refining the current Perl-based system to support ongoing business expansion.

  • Optimization the current application from Perl, PHP, and MySQL to a Python-based architecture to enable future-ready scalability.
  • Develop and update key modules provided by the client in Python, focusing on boosting performance and functionality.
  • Enhance and extend features on the existing Perl system, ensuring smooth and consistent operation during the technology optimization.
  • Deliver a seamless, improved digital experience, supporting their goal of providing accessible, quality service across their clinics.
Strategy & Solution
To support a seamless customization and enhance performance, our team adopted a comprehensive strategy, developing new modules in Python to replace the existing Perl, PHP, and MySQL setup. We maintained system stability by continuing enhancements on the current platform while migrating essential components to Python. We implemented critical integrations with APIs, including Twilio for communication, Brivo for security access, Netsuite for ERP, Sophos for cybersecurity, and Drug Cabinet for inventory management, ensuring these new functionalities seamlessly aligned with the operational needs of the client. This approach allowed us to advance digital efficiency, preparing the clients platform for sustainable growth.

Front-End:

Our focus was on creating an intuitive, user-friendly interface that seamlessly integrates with back-end functionalities. Although the primary application enhancements were server-side, we prioritized front-end elements to ensure ease of use for both the client and end-users, enhancing navigation, responsiveness, and overall usability.

  • Our front-end team refined UI/UX elements for an engaging user experience, maximizing user satisfaction and retention.
  • We enhanced front-end responsiveness to provide seamless operation across devices.
  • Our team integrated new functionalities to interact smoothly with back-end API features, maintaining consistency and performance.
Backend:

The core of the project lay in refining and developing back-end functionalities to ensure secure, reliable, and efficient operations. By integrating multiple APIs and updating key modules in Python, we enhanced the system's performance and functionality while maintaining the integrity of existing services.

  • We integrated Brivo API for secure access control, enhancing system security and user management.
  • Our team leveraged the Drug Cabinet API for precise inventory tracking, ensuring real-time stock management.
  • Our experts implemented the Sophos API to strengthen cybersecurity, protecting client data with robust threat detection.
  • We connected the NetSuite API for ERP integration, streamlining financial and operational data for seamless workflows.
Development Process:

Our development approach centered on an iterative cycle, receiving new modules from the client for Python and Perl, which we then developed and deployed systematically. By pushing updates to Git, we enabled collaborative implementation and feedback, allowing the client to integrate and test modules in their environment efficiently.

  • We developed and deployed new modules based on client specifications, incorporating both Python and Perl as required.
  • Our team utilized Git for code management, enabling the client to pull updates for streamlined integration into their system.
  • Our development team conducted ongoing updates and feature enhancements, refining each module based on direct client feedback for optimal functionality.
Business Outcomes
Our team’s solutions brought measurable benefits, streamlining workflows and significantly improving system efficiency. By customizing and optimizing modules to Python and integrating robust APIs, we enhanced operational agility and overall data management for the client. With each development phase, the client realized measurable time savings and operational gains, leading to an optimized, more scalable application.

  • Achieved a 40% reduction in processing times, enabling faster customer response.
  • Enhanced data security with Sophos API, reducing security incidents by 35%.
  • Reduced system downtime by 30% due to smoother module integration and stable API connections.
  • Increased productivity with streamlined processes, saving an estimated 200+ man-hours annually.
  • Improved inventory management accuracy by 50%, enhancing supply chain responsiveness and stock control.
Client's Speak
Working with Flexsin has been exceptional. Their experts have greatly enhanced our platform, which has brought remarkable efficiency and improvement to our operations.
Ed McCullough | CityVet
Dallas, Texas, USA
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