Salesforce Nonprofit Service Cloud Helps An NGO Improve The Outcomes Of Its Volunteers

The client wanted to build a robust system that could power its journey of digital transformation. To do that, the client required a digital partner with experience in catering to the needs of large-scale NGO projects. This is where we came in. On completing the initial-stage review meetings with the client, our team suggested the implementation of Salesforce Nonprofit Success Pack (NPSP). As the client operated a global NGO, the NPSP module was the go-to option. This is because the package had a wide array of prebuilt donor management components. We even integrated Salesforce NPSP with Sales Engage and QuickBooks to cut down on the dependency on third-party applications. Besides, our deep expertise in Salesforce customization helped us create dedicated modules in managing fundraising efforts, handling events, simplifying donation processes, and streamlining volunteer management.

Front-end:
Our team of front-end developers used Visualforce to build an engaging UI for the end-users of the portal. The use of this component-driven UI framework helped developers fast-track and simplify the development of an intuitive interface. The best part was that this UI never came with a steep learning curve. Here are some of the other highlights of the front-end that our developers helped to build.

• Built a dashboard for developing reports to clean enterprise data
• Generated reports for showing the contribution history so that the client could send year-end letters
• Captured all the changes done on Visualforce (VF) pages for duplication avoidance and identifying validation logic
• Redesigned and deployed the volunteer signup process so that volunteers did not have to re-enter this information after an initial setup
• Designed a new solution to address the concerns related to existing volunteer log-ins

Backend:
To make sure the Salesforce package was deployed seamlessly, our team focused on its backend. Building a robust backend system that could handle beneficiaries worldwide, our backend developers closely worked with the client's business team. We began integrating NPSP with third-party modules, such as Salsa Engage, MailChimp, and QuickBooks. We also helped the client embrace process automation to make sure different workflows were streamlined at speed and scale throughout the implementation. Here are a few highlights of the backend system of this Salesforce project.

• Created contacts, accounts, and contribution data seamlessly
• Deployed multiple processes to eliminate duplicate data
• Automated key workflows to accelerate processes at speed

Development Process
To make sure the pace of project development was accelerated, we followed an agile work methodology. The client was looking forward to building a robust platform that could handle housing requests of the needy worldwide. As the client was an NGO, we onboarded specialists with vast experience in deploying NPSP. Here are some key highlights of the development process from start to finish.

• Brainstormed how the client's vision could become a reality
• Arranged initial review meetings to check the brainstormed solution's feasibility
• Predefined project deliverables and set milestones
• Built the solution and sent the modules for the client's approval
• Accommodated the client's requests for project updates and changes on time
• Delivered post-deployment support to the client's team