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Salesforce Community Cloud enables global education provider to unify a student's
journey leading to deeper and more seamless student engagement.
The education provider unlocked Salesforce Community Cloud capabilities to reap multiple
benefits throughout the project life cycle.
Reimagined Information Management with Salesforce Community
For more than 85 years, World Learning has worked to create a more peaceful and just
world.
Business Outcomes
Business Outcomes
- 40% Optimized enrolment targeting high-value prospects across digital channels, managing prospect pipelines and improving forecast accuracy.
- 20hrs Freed weekly hours that were spent on manually managing the complex information flow.
- 42% Expanding customer engagement methods.
Salesforce
Enables
rich Customer
experience to
Step above
Customer
Satisfaction
Enables
rich Customer
experience to
Step above
Customer
Satisfaction
- Ensuring Customer Delight through Customer Centricity Salesforce gives today's customers a personalized and unified journey where they can seamlessly mix physical with digital.
- Handling New-Age Digital Customer Enterprises leverage this new-age CRM to build client servicing portals and apps that empower their customers to help themselves.
- Deep Dive into Customer Moments That Matter Integrate communication endeavors across different departments with cutting-edge Salesforce apps to make sure nothing is lost in transition.
- Turn Customer Data into Insights Analyze customer data to improve customer service and make it more proactive instead of reactive while minimizing customer tickets.
Salesforce Solutions
We deliver result-driven outcomes for your business by transforming the ways you collaborate and innovate with your customers and partners. We help you achieve maximum business value out of your Salesforce portfolio with our deep capabilities in customized Salesforce solutions delivery.
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Sales CloudGet the most out of your sales process and view a complete lead journey for personalized customer experiences with the rich Salesforce functionality. -
Service CloudWith our strategic approach, we create a comprehensive service experience for more customer happiness and the capability to work from anywhere. -
Experience CloudWe create communities that engage with clients, partners, and employees in meaningful ways that help stakeholders work toward shared objectives. -
Marketing CloudBe it B2B or B2C, we have got you covered with the Marketing Cloud to build and manage powerful customer journeys and experiences. -
Commerce CloudLearn more about Lightning as well as our templates and components, and all the ways we can help you with all things Salesforce. -
Nonprofit CloudNonprofit Cloud is your one integrated platform helping you connect all parts of your organization, supporting the imperative to shift to digital. -
Salesforce AnalyticsWe bring to the table the most complete and flexible analytics platform available for enterprises to grow at scale. -
Education CloudGet Education Cloud to help K-12 institutions streamline enrollments and accelerate the pace of student success consistently. -
Revenue CloudHere is one single platform that gives businesses full visibility of their purchasing processes and speeds up the growth of revenue. -
Health CloudTransform the relationship between patients and doctors, improve outcomes, and personalize care delivery with Health Cloud. -
Einstein AnalyticsImplement innovative, scalable, and valuable AI solutions to improve customer experience on your Salesforce platform anytime. -
Digital EngagementThe digital engagement cloud connects digital channels, including mobile messaging, web chat, social networks, and more in one single platform.